Our Commitment To You

The perfect apartment is only as good as the services that back it. That's why we've created resident programs and commitments with your needs in mind. 

Exceptional Move-In:

We'll make sure there are no surprises on moving day.

Express Service: 

Routine service requests will be responded to within two business days, guaranteed!

Total Satisfaction Guarantee:

We are so confident you'll be happy with your new apartment that we guarantee it! If you are unhappy during the first 30 days of your lease, we will allow you to move. It's that simple.*

Personal Attention:

When you rent with us, you're not just a resident, you're a neighbor. We're going to listen to your needs, return your calls promptly and address your concerns.

Benefits

Our vision is to anticipate and understand our customers' needs and expectations to ensure they have an exceptional experience. The Resident Benefits were developed with this in mind.

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Preferred Employee Program

Miller-Valentine Communities are committed to enhancing the quality of life of our residents. We want to partner with you to bring a new approach to your employees regarding apartment living. Programs such as The Miller-Valentine Promise and our All About Your Commitments keep your employees' home lives hassle-free so they can focus on work.

We search out companies that have a work force in the communities we choose to serve, and partner with them to bring an affordable approach to apartment living.

Money Saving Details

Membership in a Miller-Valentine Community Preferred Employer Program includes:

  • $50 off move in costs
  • Employee Referral Bonus: If you as an employer share our community with co-workers and they mention your company when they lease, you will get $50 in Miller-Valentine Resident Loyalty Points!*
  • Notifications of special offers at our communities
  • The Relocation Guarantee: If one of your employees needs to relocate, we will allow them to transfer without completing their lease, paying lease break fees and without an additional application and deposits made to a new Miller-Valentine Community.

What we will provide to you

  • All marketing materials to share with employees
  • A special E-Blast Marketing piece to send to employees (optional)
  • Special events such as pizza hosted by our community just to say thank you for partnering with us

What will my employee need to get the rewards?

  • Proof of employment
  • Your employees will still have to pass our standard criminal, credit, rental background checks

If you are interested in seeing if your company qualifies for our Preferred Employer Program please contact the community in your area and the Community Manager will walk you through the process.

*Upon approval credit and satisfactory background checks, some restrictions may apply.

*Residents must present proof of employment to receive discount. One discount per new lease. Program terms subject to change at any time without notice.

Home Town Heroes

Home Town Heroes are all over our communities, and Miller-Valentine Group wants to say thank you for your service!

We proudly give any and all Home Town Heroes in all of our communities a special 5% discount off monthly market rent.*

You make our lives and the families lives of your community better, and we appreciate all that you do!

Our Home Town Hero Special discount rate extends to the following:

  • Active Duty Military
  • Current Position as a:
    • Teacher (K-12)
    • Firefighter
    • Emergency Medical Technician
    • Police Officer

There are times that our community will be running a special. Home Town Heroes will always receive the greater of the two discounts. As long as you are active in your line of work, the discount will apply to the entire length of your stay at our community.

*Only one special per apartment

 

MILLER-VALENTINE PROMISE

If you sign a lease at any Miller-Valentine Residential managed community and you lose your job within the next twelve months, Miller-Valentine Group will allow you to terminate your lease and move without penalty.

Resident Portal

Miller-Valentine Group is excited to offer the convenience of paying your rent online, as well as a web-based maintenance request option. You can eliminate the hassle of mailing your rent or the worry of dropping it off at the leasing office.

Through our convenient payment portal, you will be able to make your rent payments via credit/debit card or an e-check from your checking or savings account. You can make a one-time payment or sign up to have your payments automatically withdrawn from a checking or savings account each month. It's that easy! No more hassle and no more late payments.

Signing up for your Online Resident Services Profile is easy. Follow the prompts to create a secure account to pay your rent online:

You will need one of the following:

  • Valid email address
  • A current phone number that is registered with your Community Manager or a registration code that can be provided to you from your Community Manager

Access My Account

Within your Resident Services account you will also be able to submit a maintenance request online. It will be sent directly to the Management Team, making it even easier for you to communicate with your Leasing Office.

If the community that you live in is not on this list as of today, they will be shortly. Please keep your eyes open for a letter from your community manager.